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  • Managing Multiple Generations

    Contains 1 Component(s) Includes a Live Web Event on 11/12/2020 at 11:00 AM (EST)

    Destinations International's Learning Online Webinar Series

    For the first time in history, we have five generations together in the workplace and there can and will be many challenges. This webinar will provide practical information on  bridging the generational gaps and understanding how to work more efficiently and effectively when barriers are in the way. This webinar will help prepare you and your organizations to  understand generational cultures, develop strategies for communication across multiple generations, and support generational inclusiveness?

    Dr. Nicole King-Smith

    Tourism Education Director

    Dr. Nicole King-Smith is the Tourism Education Director for the Beaches of Fort Myers and Sanibel. She oversees the award-winning Guests First customer service certification training program in partnership with the American Hotel Lodging Education Institute. As an expert in her field education is one of the many driving forces of Dr. King-Smith’s success; she is the first to successfully develop Keiser University’s Associates of Arts hospitality curriculum expanding it to four campuses throughout the state of Florida within three years. She has facilitated training workshops to several Fortune 500 organizations and provided solutions to workforce needs bridging the generational gaps. She is constantly making waves with her dynamic speaking ability at numerous conferences including Florida Festivals and Events Association (FFEA), World Waterpark Association (WWA), and Southwest Florida Attractions Association.

    She has a passion to serve her community and has dedicated her time to multiple roles serving on the advisory board for Lee Chapter of Florida Restaurant & Lodging Association, FutureMakers Coalition Persistence and Completion Hospitality Chair, and Destination International Diversity Committee. She is highly committed to developing professionals through training and development. Dr. King-Smith earned her bachelor’s in business administration from Florida A & M University, MBA in Hospitality and Tourism Management from Strayer University, and her Ph.D. in Organizational Management from Capella University.

  • From Destination Marketing to Destination Management: How 5 Destination Organizations Are Going Sustainable

    Contains 1 Component(s) Includes a Live Web Event on 10/27/2020 at 11:00 AM (EDT)

    (October 27, 2020) Destinations International's Learning Online Webinar Series

    As more travelers seek sustainable options, destination marketing teams have taken action. This trend is expected to continue and even accelerate in the post-COVID-19 world.  This webinar will provide real world examples of sustainable tourism, and learn from destination marketing teams that have been successful in encouraging environmental behavior, promoting local businesses and promoting year-round tourism.

    Julia Manoukian

    Senior Content Marketing Manager

    Julia Manoukian is the Senior Content Marketing Manager at CrowdRiff, the visual marketing platform loved by over 800 travel and tourism brands. A former journalist, she's helped several startups raise their thought leadership profiles and scale their content efforts to influence revenue. Julia has a passion for storytelling, traveling, and tech. You can find her on Twitter @juliamanoukian.

  • Working with Intention: Your Career Journey with with Tammy Blount-Canavan, FCDME

    Contains 1 Component(s) Includes a Live Web Event on 10/06/2020 at 11:00 AM (EDT)

    Destinations International's Learning Online Webinar Series

    This webinar is designed to help you work with intention - do what you love, and make every moment you spend at your job one that works for you and how you'll design your own destiny.

    Learning Objectives:
    * Identify your path through self-awareness
    * Learn how to design your career journey
    * Understand the importance of personal empowerment

    Tammy Blount-Canavan, FCDME

    Executive Vice President & Principal, Destination & Travel Practice, Fired Up! Culture

    Tammy Blount-Canavan, FCDME

    Executive Vice President & Principal, Destination & Travel Practice, Fired Up! Culture

    Tammy Blount-Canavan has a passion for elevating leadership and team performance.  She has an enormous passion for the destinations industry and a track-record of success in developing high-functioning teams.  

    Tammy’s career has spanned 30+ years and two countries, including executive leadership at Tourism Vancouver, CEO of the Tacoma Regional CVB, architect and inaugural Chair of the Washington Tourism Alliance, and President and CEO of the Monterey County CVB.  

    Tammy is a Past Chair of Destinations International. Tammy has been recognized as CEO of the Year, one of the 25 Most Influential People in the Meetings Industry, twice as one of the top 25 Most Influential Women in the industry, Leadership Supplier of the Year in the Meetings Industry, Top 100 Most Inspirational Women in the Meetings Industry, Community Leader of the Year, Leading for Positive Impact Award and Destination International’s Global Leadership Award. 

  • Tradeshow Sales Success for Meetings Industry

    Contains 1 Component(s) Includes a Live Web Event on 09/22/2020 at 11:00 AM (EDT)

    (September 22, 2020) Destinations International's Learning Online Webinar Series

    Are you getting ROI at your meetings industry tradeshows?  Tradeshows and exhibitions are a great way for destination partners to connect with meeting and event planners to showcase how their destination can complement and enhance a planner’s program.  Join this webinar to learn how to better engage with planners before, during and after the show!   Leanne Calderwood from ConferenceDirect will provide practical tips, advice and best practices to get the attention, and ultimately the business, of the meeting planners.

    Leanne

    Calderwood

    Leanne Calderwood is a meetings industry connector and collaborator.  She loves connecting meeting planners and hotel salespeople to resources that empower them to get the most out of their day, their career and their lives.

    Based in Kelowna, BC, Leanne has worked in hotel site selection for the past 13 years , connecting meeting planners to hotels and venues for their programs.  Her unique position as both a buyer and supplier has honed her sales skills as well as her customer service skills. Over the years she has collected best practices from all her planner and partner clients and friends, and in turn pass them on to the meetings industry in blog posts and videos for meeting partners over at leannecalderwood.com

    When she's not working on her business and her blog, Leanne can be found gardening, making jam or watching her two active sons play a myriad of competitive sports.

  • RELEVANCY = Destination Organizations Leading Community Support & Engagement, Presented by The EXPERIENCE Institute®

    Contains 1 Component(s) Includes a Live Web Event on 08/20/2020 at 11:00 AM (EDT)

    Destinations International's Learning Online Webinar Series

    As the recent crisis shows, Community Support & Engagement is critical to destinations and is why it is a central pillar of DestinationNEXT. TRUE engagement of your stakeholder community is critical to pulling together during challenging times and staying ahead of our fast-paced consumers' wants, needs, and expectations. Learn how destinations are building coalitions and consensus toward seeing stakeholders as one big team and the destination as their 'shared product' that they strengthen together ─ strategically aligning the community to strengthen their Visitor Economy ─ from the shopkeeper to the Mayor.   

    Takeaways:

    1. How are destinations breaking down silos to achieve true cross-sector collaboration to strengthen their product infrastructure through their people infrastructure?
    2. What standards and best practices are being used to determine if the destination has 'moved the needle' toward a positive brand experience for its visitors? For return and recommend intentions?

    Click here for more information on The EXPERIENCE Institute®.

    Kari Kauffman, CTA

    VP Tourism, Experience Columbus

    MIckey Schaefer, CTA

    CEO & Founder, The EXPERIENCE Institute

    Dwayne Fry

    Co-Founder, The EXPERIENCE Institute

  • The Need for Destination Stewards with Richard Cutting-Miller

    Contains 1 Component(s) Includes a Live Web Event on 08/04/2020 at 11:00 AM (EDT)

    Destinations International's Learning Online Webinar Series

    In recent years, there has been a gradual but marked shift away from marketing destinations to actively managing them, with the primary goal of enhancing the traveler experience. But if we look closely, too often this focuses on the consumer-traveler mindset. It’s time to upgrade our systemic thinking too, and to think in terms of destination stewardship. Attendees will learn why destination stewardship is an essential role for any destination organization, and how leading DOs are already stepping into this space.

    Richard Cutting-Miller

    Executive Vice-President, Resonance Consultancy

    Richard Cutting-Miller is a senior Travel & Tourism industry executive with more than 30 years of international experience, focused on Travel & Tourism policy, strategy, and planning, economic and travel trends research, policy analysis, lobbying and advocacy. He has worked in more than 65 countries and 350 destinations around the world.

    Richard is currently Executive Vice President and Partner of Resonance Consultancy Inc with offices in Vancouver BC, Montreal and New York, NY.

    Resonance creates destination development strategies, tourism master plans and brand strategies that shape the future of places around the world.

    His most recent work has included producing the Tourism Master Plan for the City of Los Angeles, Tucson Arizona, Vancouver, BC, and Portland Oregon; developing a destination management strategy for San Luis Obispo County, CA; a destination development plan for Tulsa, OK; producing a destination growth strategy for Cincinnati OH; and developing the Strategic Business Plan for the Aruba Tourism Authority.

    Richard resides in Saratoga Springs, NY.

  • Why Placemaking is Now Place Marketing with Chris Fair

    Contains 1 Component(s) Includes a Live Web Event on 07/07/2020 at 11:00 AM (EDT)

    The term “placemaking” is often used in the conversation around destination development, yet few destination organizations have a clear understanding of what it entails and how it can be implemented. During this webinar attendees will learn what placemaking is, the various types of placemaking and how destinations can utilize placemaking to attract visitors, residents and additional funding.

    The term “placemaking” is often used in the conversation around destination development, yet few destination organizations have a clear understanding of what it entails and how it can be implemented. During this webinar attendees will learn what placemaking is, the various types of placemaking and how destinations can utilize placemaking to attract visitors, residents and additional funding.

    Chris Fair

    President of Resonance Consultancy,

    As president of Resonance Consultancy, Chris leads a team that has completed more than 100 research, tourism planning, destination branding and placemaking projects for countries, cities and communities around the world. Chris holds a Masters degree in Studies of the Future, is Chairman of the Urban Land Institute’s Travel Experience & Trends Council and a member of Project for Public Spaces Leadership Council.

  • Won’t You Be My Neighbor

    Contains 2 Component(s) Recorded On: 07/01/2020

    In this defining moment, where difference and diversity are being used to divide, conquer, demean and destroy, Dr. Robin invites each person on the tour to explore and befriend curiosity, and embrace the many shades, textures and tones that create a vibrant tapestry called Race. The intricate and intimate complexities of Race and privilege, presents an opportunity to begin courageous conversations with the self and safe others. Diversity and Inclusion in its robust fullness is always an “inside out” job.

    In this defining moment, where difference and diversity are being used to divide, conquer, demean and destroy, Dr. Robin invites each person on the tour to explore and befriend curiosity, and embrace the many shades, textures and tones that create a vibrant tapestry called Race. The intricate and intimate complexities of Race and privilege, presents an opportunity to begin courageous conversations with the self and safe others. Diversity and Inclusion in its robust fullness is always an “inside out” job.

    About Dr. Robin:

    Dr. Robin Smith, “Trauma Surgeon for the Heart and Soul”, is a licensed Psychologist and ordained minister with a Ph.D. in Counseling Psychology, who has worked with Fortune 100 and Fortune 500 companies to offer conflict management, diversity and inclusion training, and performance coaching. An experienced media and television personality, she is author of the New York Times #1 best-selling *Lies at the Altar: The Truth About Great Marriages, translated in 14 languages, and has also written the soulful memoir, *Hungry: The Truth About Being Full* and the book *Inspirational Vitamins: A Guide to Personal Empowerment*.

    Dr. Robin has worked as a national and local television correspondent and appeared numerous times on news and entertainment television and radio programs. Her contributions include appearances on Super Soul Sunday, The Oprah Winfrey Show, Anderson Cooper, CNN, MSNBC, NBC/The Today Show, ABC News/Good Morning America, CBS/The Early Show, The Fox News Channel, The Steve Harvey Show, The Queen Latifah Show and many other news and talk show formats. Dr. Robin also hosted a five-day a week call-in program on Oprah Radio/Sirius XM for 3 years where listeners got their daily dose of Inspiration, Information and Empowerment for Fearless Living.

    Dr. Robin is known for her inspiring passionate messages, whether delivering a keynote speech, moderating a panel, leading a workshop, or appearing on television, social media or radio.

    Dr. Robin’s commitment is to All Things Fearless, and her mission is to help change the world – One life, One family, One community at a time – To Wake Up, Show Up, Grow Up, Rise Up, and to live Fear-Less!

  • Cvent CVB RFP Showcase Preview

    Contains 1 Component(s) Recorded On: 06/25/2020

    Learn how to use the RFP Showcase to find more group business opportunities in your metro area to share with qualified venues.

    Join us as Cvent previews a new feature on the Cvent Supplier Network, the world’s largest venue sourcing platform, that will give CVBs the ability to build relationships with planners by helping them source venues for their events. This webinar will help attendees to learn how to use the RFP Showcase to find more group business opportunities in your metro area to share with qualified venues.

    Speakers:
    - Don Welsh, Destinations International
    - Vanessa Ramsay, Lead Solutions Specialist, Cvent
    - Josh Davis, Senior Product Manager, Cvent

  • Leadership: It's Complicated

    Contains 1 Component(s) Recorded On: 06/18/2020

    Destinations International Small Destination Organization Monthly Webinar

    Leadership is not a title - it's a journey. Come travel with Tammy Canavan, FCDME to Leader's World, filled with adventures such as:

    • Your Oxygen Mask Goes On First
    • Finding Your North Star
    • The Art of Guided Democracy
    • Excuse Me, But I Seem To Be Lost
    • Monsters Under the Bed