Managing Multiple Generations
Includes a Live Event on 11/12/2020 at 11:00 AM (EST)
For the first time in history, we have five generations together in the workplace and there can and will be many challenges. This webinar will provide practical information on bridging the generational gaps and understanding how to work more efficiently and effectively when barriers are in the way. This webinar will help prepare you and your organizations to understand generational cultures, develop strategies for communication across multiple generations, and support generational inclusiveness?
Dr. Nicole King-Smith
Tourism Education Director
Dr. Nicole King-Smith is the Tourism Education Director for the Beaches of Fort Myers and Sanibel. She oversees the award-winning Guests First customer service certification training program in partnership with the American Hotel Lodging Education Institute. As an expert in her field education is one of the many driving forces of Dr. King-Smith’s success; she is the first to successfully develop Keiser University’s Associates of Arts hospitality curriculum expanding it to four campuses throughout the state of Florida within three years. She has facilitated training workshops to several Fortune 500 organizations and provided solutions to workforce needs bridging the generational gaps. She is constantly making waves with her dynamic speaking ability at numerous conferences including Florida Festivals and Events Association (FFEA), World Waterpark Association (WWA), and Southwest Florida Attractions Association.
She has a passion to serve her community and has dedicated her time to multiple roles serving on the advisory board for Lee Chapter of Florida Restaurant & Lodging Association, FutureMakers Coalition Persistence and Completion Hospitality Chair, and Destination International Diversity Committee. She is highly committed to developing professionals through training and development. Dr. King-Smith earned her bachelor’s in business administration from Florida A & M University, MBA in Hospitality and Tourism Management from Strayer University, and her Ph.D. in Organizational Management from Capella University.